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Peter Ashby Smith's avatar

Important point!

Many founders think they're competing against another startup. More often they're competing against inertia.

The customer's current workaround, spreadsheet, email chain, legacy system, or habit is usually a much stronger competitor than the startup down the road.

People don't switch because something is better. Rather, when something is better and also worth the disruption to their existing workflow. That's a much higher bar than most founders realise!

Daniel Ionescu's avatar

Every founder wants to believe the better product wins.

Then you meet the buyer who’s been using the same broken process since 2017 and would rather suffer than change passwords.

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